Returns, refunds & cancellation

Last updated: 12 November 2026

These are printed Islamic books, many of them made to order. Please read this before you order.

A book arrives damaged, wrong or missing

Tell us on WhatsApp within 48 hours of delivery.
Send clear photos of the parcel and of the book. For a missing book, a video of the parcel being opened is needed.
Once we have checked it, we send a replacement free of charge. If the book is out of stock, we refund its full price.
We may ask for the damaged or wrong book to be sent back; then we pay for sending it.
A report made after 48 hours, or without photos, may not be accepted.

Returning a book you no longer want

Ask us on WhatsApp within 7 days of delivery, before sending anything. A parcel sent back without our agreement is not accepted.
The book must be unused, unmarked, complete and in its original packing.
You send it back at your own cost, with a tracking number. A book damaged on its way back cannot be refunded.
We refund the price of the book once it reaches us and we have checked it. The delivery charge is not refunded.

What cannot be returned

Books printed with a name or made specially for one order.
Bulk orders for schools, madrasas, gifts and events.
Books that have been used, written in or damaged after delivery.

A book with a printing or making fault is always replaced, whatever kind of order it was.

Cancelling an order

Before it is sent: message us on WhatsApp and we cancel it and refund the full amount.
After it is sent: it can no longer be cancelled. A parcel refused at the door comes back to us and is refunded less the delivery charge both ways.
Books printed with a name, or made specially, cannot be cancelled once printing has started.

How a refund is paid

A refund goes back the way you paid (the same UPI, card or bank account) within 5 to 7 working days of our approving it. Your bank may take a little longer to show it.